President – Kelly Bunnell
Ms. Bunnell has been involved in the community association property management industry since 1997. As a Board member of her own Association (a 200-townhome, 33-acre planned unit development), she has held the office of President for over 11 years.
During that time, she worked to bring her Association from the brink of bankruptcy to a financially stable entity, and accomplished an almost complete renovation of her community that had suffered extreme neglect and theft of Associations funds by several management companies and previous Board members.
Her work was recognized by the Orange County Chapter of the Community Associations Institute (CAI), where she received the prestigious “Board Member of the Year” in the Veteran Category, and Newsletter of the Year awards, as well as being nominated for an award in the Green Conservation category.
Ms. Bunnell’s professional career is recognized throughout the industry as one of professionalism, knowledge and results. She holds the designations of CMCA (Certified Manager of Community Associations), AMS (Association Manager Specialist), and PCAM (Professional Community Association Manager) – the highest designation awarded in the Community Association Manager industry through CAI and CAMIRB. Ms. Bunnell is an active member in the Orange County, Los Angeles and Channel Islands Chapters of CAI, and her article on the use of mobile technology was published in the Orange County Chapter’s magazine.
Ms. Bunnell has first-hand experience in the frustration that all Board members have through high priced contracts with endless ‘extras’ charged, impersonal and unresponsive staff members, constant manager changes, and internal procedures that benefit the management company at the Associations’ expense – it permeates the industry. She also understands what services are important to Board members – services which may not be as important to the management company or excessively charged for.
She focused on those Board member values, and how the priority for integrating them into a flexible service contract would truly meet the needs of an Association.
Combining business and professional management expertise with a thorough understanding of what associations are looking for in a management company, she opened the doors to Bentley Community Management. Bentley’s mission is simple: to offer a truly different management company experience through services designed to meet the needs of the association while developing long-lasting, relationships with individual residents that are grounded in trust and respect. Bentley is a refreshingly new management experience, but its core operation through Ms. Bunnell’s style of management is well established in the industry.
Ms. Bunnell is committed to education, manager mentoring, and helping Directors who are fortunate enough to be a ‘Bentley Community’, govern their Associations.
Maintenance Coordinator – Ken Bunnell
Mr. Bunnell’s community association management involvement began in 2004.
With a background in mechanical and structural components with extensive experience in the HVAC industry, Mr. Bunnell was appointed as the Maintenance Committee Chair of his own association in 2005. The community at the time of his appointment was in a paralyzed state of disrepair and neglect.
What followed was a complete analysis and strategic maintenance plan implementation that had never existed in the history of his community, as well as recruitment of other residents to serve on the Committee with him.
Vendors were interviewed and vetted for their capabilities and experience, as well as their operations and scope of work confirmed at other communities. Of utmost importance to Mr. Bunnell was that the vendors be able to work together side by side, as many of the projects involved a coordination of effort for maximum results and cost savings.
Today, Mr. Bunnell’s association is one of the premiere communities in the city where he lives, being referenced as ‘well cared for’ with lots of attention to detail. As a result of the much needed maintenance and involvement of the residents in various committees established, the loitering and vandalism that had plagued the community since its development were virtually eliminated.
Mr. Bunnell’s passion for helping communities be the best they can be by utilizing the inherit resident resources alongside the association professionals have positively affected the bottom line budget and property values of his own community, and seeks to do the same for all Bentley Communities!